Return + Exchange Policy

We hope you absolutely love your BBK pieces! If something isn’t quite right, we’re happy to help.

Returns
We accept returns within 14 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging to be eligible for a refund.

Once your return is received and inspected, your refund will be issued to your original payment method. Original shipping charges are non-refundable, and customers are responsible for return shipping costs.

Exchanges + Store Credit
Need a different size or want to swap for something else? We accept exchanges or returns for store credit within 30 days of delivery, as long as the item is unworn, unused, and in its original condition.

Final Sale Items
Sale/final sale items, gift cards, personalized or customized pieces, and worn or opened earrings/earring charms are not eligible for return or exchange.

Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 30 days of delivery and include photos of the item. We’ll make it right! 

Please note that damage caused by normal wear and tear, improper jewelry care, snagging/pulling, or lost items is not considered a manufacturing defect.

A Few Things to Know
BBK reserves the right to deny a return or exchange if an item shows signs of wear, damage, or does not meet the requirements above.

Thank you for shopping small and supporting Beads by Kacey. We’re so grateful you’re here!